Last Updated: August 2026
Our Commitment to Your Privacy
At Pink Light Psychotherapy, your privacy and confidentiality are an important part of your care. We are committed to protecting the personal information and personal health information you share with us and handling it with care, transparency, and respect.
This Privacy Policy explains how Pink Light Psychotherapy collects, uses, stores, and discloses information when you visit our website, contact us, subscribe to our communications, or receive psychotherapy services.
Our privacy practices are guided by Ontario's Personal Health Information Protection Act (PHIPA) and the applicable professional and ethical standards of the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
Information We Collect
The information we collect depends on how you interact with Pink Light Psychotherapy.
When you inquire about or receive psychotherapy services, we may collect personal and personal health information such as:
- your name, contact information, and date of birth;
- emergency contact information;
- relevant personal, health, family, and psychosocial history;
- information you provide through intake and consent forms;
- appointment and scheduling information;
- clinical notes and records related to your care;
- billing, payment, and insurance-related information; and
- communications related to your care.
When you visit our website, we may also collect certain technical information through cookies and analytics tools, including your IP address, browser or device information, pages visited, how you arrived at our website, and how you interact with the site.
We aim to collect only the information reasonably necessary for the purposes described in this Privacy Policy.
How We Use Your Information
We may use your information to:
- provide and coordinate psychotherapy services;
- communicate with you about your care and appointments;
- schedule and manage appointments;
- maintain appropriate clinical records;
- process payments and issue receipts;
- respond to inquiries;
- meet our legal, ethical, and professional responsibilities;
- maintain the security and operation of our practice and website;
- understand and improve how our website is used; and
- send newsletters or other communications when you have chosen to receive them.
Personal Health Information & Confidentiality
Information you share as part of psychotherapy is confidential. Pink Light Psychotherapy will not disclose your personal health information without your consent unless disclosure is permitted or required by law.
There are circumstances in which a therapist may have a legal or professional obligation to disclose certain information without your consent. Any applicable limits to confidentiality will be reviewed with you as part of the informed consent process.
We only collect, use, and disclose personal health information as reasonably necessary to provide your care, operate the practice, and meet our legal and professional obligations.
Jane & Electronic Client Records
Pink Light Psychotherapy uses Jane, a practice management platform, to support services such as online booking, appointment management, intake and consent forms, clinical documentation, billing, payment processing, receipts, and other practice administration.
Your client record is maintained electronically, and reasonable safeguards are used to protect your information against unauthorized access, use, disclosure, loss, or theft.
Access to client information is limited to those who require it for legitimate clinical or administrative purposes.
Website Analytics & Cookies
Pink Light Psychotherapy uses Google Analytics to understand how visitors interact with our website and to help us improve its content, functionality, and overall experience.
Google Analytics may collect information such as your IP address, browser and device information, pages visited, time spent on the website, and information about how you arrived at our site.
This website may also use cookies and similar technologies to support website functionality and analytics. You can manage or disable cookies through your browser settings, although doing so may affect certain website features.
Google Analytics is used to understand website activity. It does not provide access to your psychotherapy records or information about what you discuss during therapy.
Newsletter & Email Communications
If you choose to subscribe to the Pink Light Psychotherapy newsletter, we may collect information such as your name and email address to send you resources, practice updates, educational content, and other relevant communications.
Subscribing to the newsletter is optional and is separate from receiving psychotherapy services. Becoming a client or contacting Pink Light Psychotherapy does not automatically subscribe you to marketing communications.
You may unsubscribe from the newsletter at any time using the unsubscribe option provided in our emails.
When We May Share Information
Pink Light Psychotherapy does not sell your personal information or personal health information.
Information may be disclosed to third-party service providers when reasonably necessary to operate the practice, such as providers that support practice management, website hosting, analytics, communications, or payment processing. Where applicable, these providers handle information according to their own privacy and security practices and applicable legal requirements.
We may also disclose information:
- with your consent;
- when necessary to provide or coordinate your care;
- when permitted or required by law;
- to comply with professional or regulatory obligations; or
- when necessary to protect legal rights or respond to lawful requests.
Protecting Your Information
We take reasonable administrative, technical, and physical measures to protect the information entrusted to Pink Light Psychotherapy.
While we take privacy and security seriously, no method of electronic communication or storage can be guaranteed to be completely secure.
Email and general website contact forms may not be appropriate for sharing highly sensitive or urgent clinical information. Please avoid including detailed personal health information in general inquiries unless necessary.
Retention of Clinical Records
Pink Light Psychotherapy retains clinical records in accordance with applicable legal requirements and the record-keeping standards of the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
Information is securely retained for the required period and securely disposed of when it is no longer required to be maintained.
Accessing or Correcting Your Records
You have rights regarding your personal health information.
Subject to applicable legal limitations, you may request access to your health record or ask for a correction if you believe information in your record is inaccurate or incomplete.
Requests to access or correct your records can be made by contacting Pink Light Psychotherapy.
Consent & Your Privacy Choices
Where your consent is required, you may ask questions about how your information is collected, used, or disclosed. You may also withdraw your consent, subject to applicable legal, professional, and record-retention requirements.
In some circumstances, withdrawing consent may affect our ability to provide particular services.
You may also choose whether to receive optional communications, such as newsletters, and can withdraw that consent at any time.
Third-Party Websites & Services
Our website may contain links to websites or services operated by third parties. Pink Light Psychotherapy is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of external websites or services you choose to visit.
Privacy Questions or Concerns
If you have questions about this Privacy Policy, would like to access or correct your personal health information, withdraw consent where applicable, or have a concern about how your information has been handled, please contact:
Pink Light Psychotherapy
Privacy Contact: Anysha Reid Henry, Owner
Email: areidhenry@protonmail.com
You may also contact the Information and Privacy Commissioner of Ontario (IPC) if you have concerns about the handling of your personal health information.
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Telephone: 416-326-3333
Toll-Free in Ontario: 1-800-387-0073
Website: www.ipc.on.ca
Changes to This Privacy Policy
Pink Light Psychotherapy may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices, or legal and professional requirements.
The date at the top of this page will be updated when changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how your information is handled.
